Shipping policy
SHIPPING POLICY
Last updated: September 24, 2026
This Shipping Policy explains how orders placed through ProLab345 are processed, fulfilled, shipped, and delivered.
ProLab345, operated by Digital ADS Professional Group S.L., works with specialized third-party suppliers, fulfillment partners, logistics providers, warehouses, and shipping carriers to deliver products to our customers.
Please review this Shipping Policy before placing an order.
1. ORDER PROCESSING
After your order is placed and payment has been successfully confirmed, your order will be submitted for processing and fulfillment.
Processing times may vary depending on product availability, order volume, fulfillment location, and our fulfillment partners.
Processing time is separate from shipping and delivery time.
Orders may not be processed on weekends or public holidays. During periods of high demand, promotional events, holidays, or other exceptional circumstances, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. ESTIMATED DELIVERY TIMES
Our primary market is the United States.
Estimated delivery times are displayed on our website, at checkout, or during the ordering process where applicable and may vary depending on the destination, fulfillment location, shipping method, and carrier.
Once your order has been shipped, tracking information will be provided when available.
Delivery times are estimates unless expressly stated otherwise and are not guaranteed delivery dates.
Orders to remote or less accessible destinations, including certain rural areas, Alaska, Hawaii, U.S. territories, or other locations requiring additional carrier handling, may require additional delivery time.
3. FULFILLMENT NETWORK
ProLab345 works with specialized third-party suppliers, warehouses, fulfillment partners, logistics providers, and shipping carriers to process and deliver orders.
As a result, your order may be prepared and shipped directly by one of our fulfillment partners rather than from the business location of Digital ADS Professional Group S.L.
Products may be shipped from domestic or international fulfillment centers depending on product availability, inventory location, destination, and the fulfillment partner responsible for your order.
The shipping origin displayed on your package or tracking information may therefore differ from our business location.
Our use of third-party fulfillment partners does not change your contractual relationship with Digital ADS Professional Group S.L. as the operator of the ProLab345 online store.
4. SHIPPING DESTINATIONS
ProLab345 primarily serves customers located in the United States.
We may also offer shipping to additional countries and regions, including Europe and Latin America.
Available shipping destinations and shipping methods will be displayed during checkout where applicable.
Shipping availability, delivery times, costs, and applicable customs procedures may vary depending on the destination.
5. SHIPPING COSTS
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
ProLab345 may periodically offer free shipping, discounted shipping, or other promotional shipping offers.
Any conditions applicable to such promotions will be displayed on our website or during checkout.
6. ORDER TRACKING
When tracking is available, customers will receive tracking information after the order has been shipped.
Please allow some time for tracking information to become active after receiving your tracking number.
Tracking information and updates are provided by third-party logistics providers and shipping carriers. Tracking updates may occasionally be delayed or temporarily unavailable.
7. MULTIPLE PACKAGES
If you purchase multiple products, your order may be fulfilled from different warehouses or fulfillment centers.
As a result, products from the same order may occasionally arrive in separate packages and on different dates.
Where available, separate tracking information will be provided for each shipment.
Receiving one package does not necessarily mean that other products included in your order have been lost or omitted.
8. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your delivery information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
administracion@adsdigitalrpro.com
We will make reasonable efforts to update the shipping information before fulfillment begins.
However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, additional shipping costs may apply if reshipment is requested, subject to applicable law.
9. SHIPPING DELAYS
Although we make reasonable efforts to ensure orders are processed and delivered within the estimated timeframe, delays may occasionally occur.
Possible causes include:
• Carrier delays
• Customs processing
• Severe weather conditions
• Transportation disruptions
• High-volume shopping periods
• Public holidays
• Fulfillment or supplier delays
• Incorrect or incomplete delivery information
• Remote delivery destinations
• Events outside our reasonable control
If your order has not arrived within the estimated delivery timeframe provided for your order, please review your tracking information.
If there has been no meaningful tracking update for an extended period or your order appears significantly delayed, please contact:
administracion@adsdigitalrpro.com
Please include your order number so we can investigate the shipment with the applicable fulfillment partner or carrier.
10. LOST ORDERS
If your order appears to have been lost during transit, please contact:
administracion@adsdigitalrpro.com
We will review the available tracking information and, where appropriate, investigate the shipment with the relevant fulfillment provider or shipping carrier.
If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
11. ORDERS MARKED AS DELIVERED
If tracking information indicates that your order has been delivered but you cannot locate the package, please first:
• Verify that the shipping address associated with your order is correct
• Check around the delivery location
• Check with other members of your household
• Check with neighbors or building management where appropriate
• Review any delivery photograph, notification, or information provided by the carrier
If you are still unable to locate the package, please contact:
administracion@adsdigitalrpro.com
We will review the available shipment information and assist you with the appropriate next steps.
12. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible at:
administracion@adsdigitalrpro.com
Please include:
• Your order number
• A description of the issue
• Clear photographs or video showing the product
• Photographs of the shipping packaging where relevant
We will review your request and provide an appropriate solution in accordance with our Refund & Return Policy and applicable law.
13. INTERNATIONAL FULFILLMENT
Some or all products may be fulfilled internationally.
Depending on inventory availability and our fulfillment network, products may be shipped from fulfillment centers located outside the customer's country.
This may include fulfillment centers located in Asia or other international locations.
ProLab345 may change fulfillment partners or fulfillment locations from time to time to improve product availability, delivery performance, or operational efficiency.
14. CUSTOMS, DUTIES, TAXES, AND IMPORT CHARGES
International shipments may be subject to customs procedures, import duties, taxes, tariffs, or other governmental charges depending on the shipping origin and destination.
Where applicable, charges collected by us will be displayed during checkout.
Any customs duties, taxes, tariffs, or import charges not collected during checkout may be imposed by the destination country's authorities or shipping carrier.
Any such charges will be handled in accordance with applicable law and the information provided during the purchasing process.
15. CUSTOMS DELAYS
International shipments may occasionally experience delays during customs processing.
Customs procedures are controlled by the relevant governmental authorities and are outside our direct control.
Where available, tracking information will allow customers to monitor the progress of their shipment.
16. DELIVERY ESTIMATES
Delivery timeframes provided on our website, during checkout, in order communications, or through tracking information are estimates unless expressly identified as guaranteed.
We make reasonable efforts to ensure orders are processed and delivered within the estimated timeframe.
However, delivery times may be affected by circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law regarding delayed or undelivered products.
17. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
administracion@adsdigitalrpro.com
Orders may be transmitted to our fulfillment partners shortly after being placed.
We cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, or shipment.
If your order has already been shipped, please refer to our Refund & Return Policy for information regarding eligible returns.
18. RETURNS
Please do not return products to the address displayed on the original shipping package unless we specifically instruct you to do so.
Because ProLab345 works with third-party fulfillment partners and international fulfillment centers, the appropriate return address may differ from the location from which your order was originally shipped.
To request a return and receive the appropriate return instructions and return address, please contact:
administracion@adsdigitalrpro.com
Please review our Refund & Return Policy for complete information regarding return eligibility, refunds, replacements, and return shipping.
19. INTERNATIONAL SHIPPING
As ProLab345 expands, we may make our products available in additional countries and regions, including Europe and Latin America.
International shipping availability, processing times, delivery times, shipping costs, customs requirements, taxes, and import charges may vary depending on the destination.
The shipping options available for your destination will be displayed during checkout where applicable.
20. CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.
Depending on your country, state, or jurisdiction, you may have additional statutory rights regarding delivery, delayed shipments, lost orders, damaged products, refunds, replacements, or cancellations.
Where mandatory consumer protection laws provide greater rights than this policy, those mandatory rights will apply.
21. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our fulfillment network, shipping methods, carriers, destinations, business practices, or applicable legal requirements.
The current version will be published on our website with an updated “Last updated” date.
22. CONTACT US
For questions regarding shipping, tracking, delivery, damaged shipments, or your order, please contact:
ProLab345
Operated by Digital ADS Professional Group S.L.
Email:
administracion@adsdigitalrpro.com