Terms of service
TERMS OF SERVICE
Last updated: September 24, 2026
OVERVIEW
This online store operates under the ProLab345 brand and is operated by Digital ADS Professional Group S.L.
Throughout these Terms, “ProLab345,” “we,” “us,” and “our” refer to the online store operated by Digital ADS Professional Group S.L., as applicable.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related features or content.
By visiting our website, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies made available through our website.
If you do not agree to these Terms, you should not use our website or purchase our products.
1. ONLINE STORE TERMS
By using our website or purchasing our products, you represent that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity required to enter into a binding agreement.
You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.
You may not attempt to interfere with the operation, security, or integrity of our website or services.
2. ABOUT PROLAB345
ProLab345 is a skincare brand operated by Digital ADS Professional Group S.L.
We may work with specialized third-party manufacturers, suppliers, fulfillment partners, logistics providers, warehouses, and shipping carriers in connection with the production, preparation, fulfillment, and delivery of our products.
3. PRODUCTS
ProLab345 offers skincare, cosmetic, beauty, and related consumer products.
We make reasonable efforts to display and describe our products accurately.
However, product packaging, labeling, colors, appearance, ingredients, design, or other characteristics may occasionally be updated.
Images displayed on our website are provided for illustrative purposes. Colors and appearance may vary depending on your device, screen settings, lighting conditions, manufacturing variations, or packaging updates.
We reserve the right to modify or discontinue products, subject to applicable law.
4. COSMETIC AND SKINCARE INFORMATION
Our skincare and cosmetic products are intended to be used according to the instructions and warnings provided with the product.
Information presented on our website is provided for general product and informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.
Unless expressly stated and legally authorized, our cosmetic products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary depending on factors including skin type, frequency of use, individual sensitivities, and other circumstances.
Customers should review product ingredients, directions, and warnings before use.
If you have known allergies, sensitive skin, an existing medical condition, are pregnant or nursing, or have concerns about whether a product is appropriate for you, consider consulting an appropriate healthcare professional before use.
Discontinue use if significant irritation or an unexpected adverse reaction occurs and seek appropriate medical advice where necessary.
5. PRODUCT INGREDIENTS AND ALLERGIES
Customers are responsible for reviewing ingredient information available on the product packaging and/or product page before use.
Do not use a product if you know or suspect that you are allergic or sensitive to any of its ingredients.
Product formulations or packaging may occasionally be updated. Customers should review the ingredient list and warnings printed on the product received before use.
6. THIRD-PARTY MANUFACTURING AND FULFILLMENT
ProLab345 may work with third-party manufacturers, suppliers, warehouses, fulfillment partners, logistics providers, and shipping carriers.
As a result, products may be manufactured, prepared, stored, fulfilled, or shipped with the assistance of specialized third parties.
Your order may be shipped directly from a fulfillment center rather than from the business location of Digital ADS Professional Group S.L.
The shipping origin shown on your package may therefore differ from our business location.
Using third-party manufacturing, logistics, or fulfillment services does not change your contractual relationship with Digital ADS Professional Group S.L. as the operator of the ProLab345 online store.
7. ORDERS
When you place an order, you agree to provide current, complete, and accurate information, including your name, shipping address, billing information, email address, and any other information reasonably necessary to process the transaction.
After placing an order, you may receive an order confirmation by email.
We reserve the right, where permitted by applicable law, to reject or cancel an order for legitimate reasons, including suspected fraud, payment authorization problems, pricing or inventory errors, product unavailability, shipping restrictions, or other circumstances preventing us from lawfully completing the transaction.
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued.
8. PRICES AND PAYMENT
Prices are displayed in the currency indicated on our website.
Prices, promotions, discounts, and product availability may change from time to time, subject to applicable law.
The total amount payable, including applicable shipping charges and taxes collected by us, will be displayed during checkout where applicable.
Payments are processed through the payment methods made available during checkout.
You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.
9. SHIPPING AND DELIVERY
Orders may be fulfilled and shipped by specialized third-party fulfillment and logistics partners.
Estimated processing and delivery information will be provided through our website, checkout, Shipping Policy, order communications, or tracking information, as applicable.
Delivery times are estimates unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for additional information regarding processing, delivery, tracking, international fulfillment, and applicable charges.
10. CUSTOMS, DUTIES, AND IMPORT CHARGES
Depending on the destination and shipping origin, international orders may be subject to customs procedures, import duties, taxes, tariffs, or other governmental charges.
Where such charges are not collected during checkout, they may be imposed by the relevant authorities or carrier, subject to applicable law.
11. RETURNS AND REFUNDS
Returns, refunds, replacements, exchanges, damaged products, and cancellations are governed by our Refund & Return Policy.
For health, hygiene, and safety reasons, opened, used, unsealed, or tampered-with skincare and cosmetic products may not be eligible for change-of-mind returns where permitted by applicable law.
This restriction does not limit mandatory consumer rights relating to defective, damaged, incorrectly supplied, or non-conforming products.
12. ORDER CANCELLATIONS
Customers may request cancellation before an order enters processing or fulfillment.
Because orders may be transmitted to fulfillment partners shortly after being placed, we cannot guarantee that an order can be cancelled once processing has begun.
If an order has already been processed or shipped, our Refund & Return Policy will apply.
13. PROMOTIONS AND DISCOUNT CODES
ProLab345 may occasionally offer promotions, discounts, coupon codes, or other special offers.
Unless otherwise stated, promotional offers may:
• Be available for a limited time
• Be subject to eligibility requirements
• Apply only to selected products
• Not be combined with other offers
• Be subject to additional conditions disclosed with the promotion
We reserve the right to cancel or refuse fraudulent or improperly obtained promotional discounts, subject to applicable law.
14. ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.
Where permitted by applicable law, we may correct errors and update information.
Nothing in this section limits rights available under mandatory consumer protection laws.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, ProLab345 branding and content owned by Digital ADS Professional Group S.L., including text, graphics, logos, designs, photographs, videos, product descriptions, and website materials, are protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, commercially exploit, republish, or otherwise use our protected content without authorization, except where permitted by applicable law.
Third-party trademarks, images, content, and intellectual property remain the property of their respective owners.
16. REVIEWS AND USER CONTENT
If you submit a product review, comment, photograph, testimonial, or other content, you represent that you have the right to submit that content and that it does not violate applicable law or another person's rights.
Reviews and testimonials must reflect genuine experiences and must not contain unlawful, fraudulent, misleading, abusive, defamatory, or infringing material.
We may moderate or remove content where reasonably necessary and permitted by applicable law.
17. PROHIBITED USES
You may not use our website or services to:
• Violate applicable laws or regulations
• Commit or facilitate fraud
• Infringe intellectual property or privacy rights
• Transmit malicious software or harmful code
• Attempt unauthorized access to our systems
• Interfere with website security or functionality
• Submit false or misleading information
• Scrape, harvest, or misuse personal information
• Impersonate another person or entity
• Abuse promotional offers, refunds, chargebacks, or return procedures
We may restrict access to our services where reasonably necessary to protect our customers, business, or systems and where permitted by applicable law.
18. THIRD-PARTY SERVICES
Our website may use or integrate services provided by third parties, including ecommerce technology providers, payment processors, analytics providers, advertising platforms, manufacturers, fulfillment providers, logistics providers, and shipping carriers.
Your use of certain third-party services may also be subject to their own terms and privacy practices.
We are not responsible for independent third-party websites or services that we do not control, except to the extent responsibility cannot be excluded under applicable law.
19. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how personal information is collected, used, disclosed, and protected.
20. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes any warranty, guarantee, statutory right, or other protection that cannot legally be excluded or limited.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Digital ADS Professional Group S.L. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
22. CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.
Customers may have additional rights depending on their state, country, or jurisdiction.
Where mandatory consumer protection laws provide greater protection than these Terms, those mandatory protections will apply.
23. EUROPEAN UNION / EEA CUSTOMERS
Customers located in the European Union or European Economic Area may have additional statutory rights relating to online purchases.
Nothing in these Terms limits mandatory rights available under applicable EU, EEA, or national consumer protection law.
Certain statutory exceptions may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
24. GOVERNING LAW
These Terms are governed by the laws applicable to Digital ADS Professional Group S.L., subject to mandatory consumer protection laws and jurisdictional rights that may apply based on the customer's place of residence.
Nothing in this section deprives consumers of protections or rights that cannot lawfully be waived by contractual agreement.
25. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
26. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to ProLab345, our products, services, business practices, or applicable legal requirements.
The current version will be published on our website with an updated “Last updated” date.
27. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies expressly incorporated into them, constitute the terms governing your use of our store and purchases from us, subject to applicable law.
28. CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
ProLab345
Operated by Digital ADS Professional Group S.L.
Email:
administracion@adsdigitalrpro.com